Web forms designer
Product support, product registration (warranty), dealer and collaboration requests, info requests. Drag-and-drop fields, conditional fields, file uploads, embed on any website — each form routes to the right team automatically.
Mari Support Desk · Live
Every customer request in one place — from web form to closed case.
A hosted helpdesk for brands and distributors, set up and operated by Mari International. Live in days, no software to install — on your own address (for example support.yourbrand.com) with your own support mailbox.
How it works
-
Customers reach you
Through forms on your website or store — Shopify, WordPress, any site, with a copy-paste embed — or by e-mail to your support address.
-
Every request becomes a case
With a reference number, full history, attachments such as photos and invoices, a customer card, and an automatic confirmation e-mail.
-
Your team works and closes it
Assign, reply, track warranty, replacement and repair steps, and close the case — everything logged, everything searchable.
What's inside
Mailbox integration
Incoming e-mail becomes cases. Replies go out from your own support address with a company signature, and customer answers return to the same case.
Teams & roles
Admin, manager, agent and read-only viewer roles. Team pools with automatic assignment to the agent who picks a case up. Agents scoped by country, team, product category or form.
Warranty case workflow
Status steps from New to Closed, including replacement approval, replacement form, dispatch, shipped and delivered. Warranty decision, service-centre queues, and reminders to management.
Products & registrations
A product catalogue with invoice reader, and product registrations with serial number, purchase date, dealer and invoice.
Faster replies
Translation help and AI-assisted drafting for replies, when enabled for your team.
Overview & data
Dashboard and filters, Excel export, bulk file download, import and sync from Excel or Google Sheets, and nightly backups.
Your brand, everywhere
Your name, logo, colours and e-mail signature on your own domain. Works on desktop, tablet and phone.
New→
Waiting for answer→
Replacement approved→
Dispatch→
Shipped→
Delivered→
Closed
A look inside
All screenshots show example data.
Who it is for
- Brands and distributors handling warranty and product-support requests across several countries.
- Companies that today manage support in shared inboxes and spreadsheets.
Built and used daily by Mari International for its own product-support helpdesk.
A managed service, not just software
We set everything up for you: domain, mailbox, forms, teams and branding. We migrate your existing case list from Excel or Google Sheets, train your team, and keep the system updated. Your own team answers your customers — and if your team ever has a problem with the software, our support helps you.
Frequently asked questions
How fast can we start?
Setup usually takes days, not months: we configure your domain, mailbox, forms, teams and branding, migrate your case list from Excel or Google Sheets, and train your team.
Do we need to install anything?
No. Mari Support Desk is hosted — your team works in the browser, on desktop, tablet and phone.
Can we use our own domain and e-mail address?
Yes. The helpdesk runs on your own address (for example support.yourbrand.com) and replies go out from your own support mailbox with your signature.
Where is our data hosted?
In Germany (EU), with HTTPS, role-based access, login lock-out protection and nightly backups.
Who answers our customers?
Your own team. You create your agents in Mari Support Desk and they handle all cases from your customers. Mari supports the software itself — setup, training, updates and help when something does not work.
Is there a trial?
Yes — a 30-day free trial on your own subdomain, no card needed. See the pricing page for plans and terms.
See it on a call
Tell us a little about your support volume and we will show you Mari Support Desk on a demo.
Request a demo